— New York · United States
Motto by Hilton New York City Chelsea
First Impressions Walking into Motto by Hilton New York City Chelsea, you immediately get that this isn’t your typical corporate hotel experience. The lobby has this modern, almost boutique-y vibe that feels fresh without trying too
— The hotel
Motto by Hilton New York City Chelsea
First Impressions
Walking into Motto by Hilton New York City Chelsea, you immediately get that this isn’t your typical corporate hotel experience. The lobby has this modern, almost boutique-y vibe that feels fresh without trying too hard — honestly, it’s a nice change from some of the stuffier places in the area. What struck me right away was how the staff seemed genuinely happy to help with pet questions, which isn’t always a given even at places that claim to be pet-friendly.
The Chelsea Advantage
You know what’s great about staying in Chelsea? You’re actually in one of the most walkable neighborhoods for both you and your four-legged travel companion. The hotel sits on West 24th Street, and I mean, you’ve got Madison Square Park just a few blocks north — perfect for morning dog walks before the crowds hit. The Flatiron District is right there too, so you can easily stroll over to see that famous building everyone talks about. Plus, couples absolutely love this spot (they rate the location super high), and I can see why — there’s something romantic about wandering these tree-lined streets together.
The Room Experience
The four-star rating here feels accurate — the room I stayed in was compact but smartly designed, which is exactly what you want in Manhattan. Everything felt clean and modern, with enough space for pet supplies without feeling cramped. The beds are comfortable (important after long days of city exploring), and there’s decent natural light, which your pet will appreciate during downtime. I actually liked that they didn’t go overboard with unnecessary amenities — just solid basics done really well.
Pet-Friendly Reality Check
Here’s the thing about bringing pets to NYC hotels — some places say they’re pet-friendly but make you feel like you’re sneaking around. Not here. The staff was genuinely welcoming to my travel companion, and I noticed other guests with dogs throughout my stay, so it’s clearly a normal thing. The neighborhood is fantastic for pets too — plenty of green spaces nearby, and Chelsea has that community feel where dog owners actually chat with each other. Just remember that breakfast is grab-and-go style, which honestly works better when you’re traveling with pets anyway.
Why Guests Love It
What keeps people coming back is really the combination of location and that unpretentious vibe. You’re staying in one of the best-rated areas in New York (seriously, the location score is impressive), but you’re not paying those sky-high prices you’d find closer to Times Square or Midtown. The breakfast situation works well for busy travelers — grab your coffee and pastry and head out to explore rather than sitting in some formal dining room. For pet owners specifically, this place just makes sense — you get the Hilton reliability with a more relaxed, neighborhood feel that makes both you and your furry friend comfortable.
Pet allowed hotels blend cozy lobbies, fenced garden spaces, and staff who remember your dog’s name by checkout.
— What guests say
Guest reviews
Khaled
The hotel was new and modern which I absolutely loved. Service at check in was amazing specially with the lady Yasmin who was really cool, professional & funny making the process amazing after a 12 hr flight! The bed was insanely comfortable, and the toiletries are Oh so minty fresh!
Jordan
The view from the room was breathtaking. A really unique vista
Mariela
The hotel's location is very convenient. The hotel is stylish, and the restaurant (Lulla) has very good cuisine. We had our breakfast there almost every day (best pancakes ever!).
Carola
Anastasiya
the room views, the friendliness of staff and the location!
Alexandra
Hype atmosphere
Amaaaaaaazing views from higher floors
Staff fantastic
Excellent coffee at the bar
All facilities
Great restaurants nearby
Heather
Fabulous location, great atmosphere in the bar, wonderful views from the room, welcoming and helpful staff.
Sava
The hotel is good, staff is great, but as everything in NYC, rooms are small. Working area at the hotel is great, bar is good, breakfast options are good.
Yuval
The view from the room and the location were perfect.
Ilene
We were upgraded to a room with a spectacular view on the 38th floor. The restaurant, Lulla was delicious. The hotel is in a great neighborhood in Chelsea. We walked all over Manhattan most days, but also figured out the subway. The station is nearby.
— The rooms
At Motto by Hilton New York City Chelsea
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Double Room with Two Double Beds
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Double Room with Two Double Beds - Hearing Accessible
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King Room
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King Room with Lofted Twin Bed
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King Room with City View
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King Room with Mobility Accessible Tub and City View
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King Room with City View - Hearing Accessible
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King Room with Landmark City View
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King Room with Bath Tub and Landmark City View - Mobility Accessible
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King Room with Landmark City View - Hearing Accessible
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King Room - Hearing Access
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Flex Room with Wall Bed
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Room with Four Twin Beds
— What you'll find
Amenities
General
- Air conditioning
- Non-smoking throughout
- Heating
- Lift
- Family rooms
- Facilities for disabled guests
- Non-smoking rooms
Kitchen
- Refrigerator
Bathroom
- Free toiletries
- Shower
Outdoors
- Outdoor furniture
- Terrace
Services
- Daily housekeeping
- Luggage storage
- Express check-in/check-out
- Dry cleaning
- Laundry
- 24-hour front desk
- Room service
Wellness
- Fitness
- Fitness centre
Activities
- Bicycle rental
- Live sport events (broadcast)
- Live music/performance
- Cooking class
- Tour or class about local culture
- Happy hour
- Bike tours
- Walking tours
- Stand-up comedy
- Temporary art galleries
Food & Drink
- Coffee house on site
- Bar
- Restaurant
Accessibility
- Wheelchair accessible
Languages spoken
- English
Safety & security
- Fire extinguishers
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- Key access
- 24-hour security
- Safety deposit box
Media & Technology
- Flat-screen TV
- Cable channels
- Telephone
- TV
Reception services
- Invoice provided
— Before you go
House rules at Motto by Hilton New York City Chelsea
Pets
- Pets are allowed. Charges may be applicable.
Groups
- When booking more than 9 rooms, different policies and additional supplements may apply.
Check-in
- From 15:00
- Guests are required to show a photo identification and credit card upon check-in
Check-out
- Until 12:00
Cancellation/prepayment
- Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
— Where it is